Give your customers, staff, and partners a secure place to serve themselves. We build custom web portals - customer portals, staff portals, partner portals - with secure login, document sharing, messaging, and integration with your existing systems. Reduce support calls, improve satisfaction, and scale without adding headcount.
A custom web portal is a secure website that gives your customers, staff, or partners a dedicated place to access information, submit requests, and self-serve. For UK SMEs, ajairu.dev builds customer portals, staff portals, and partner portals with authentication, role-based access, and integration to your back-office systems. Fixed-price from £15,000.
A website is public. A portal is private - a secure, personalised gateway to your business.
A web portal is a secure, login-protected website where specific users access specific information and tools. Think of it as a private entrance to your business. Customers log in to see their orders, invoices, and support tickets. Staff log in to see their schedules, documents, and internal tools. Partners log in to see their commission reports, marketing materials, and deal pipelines. Each person sees only what is relevant to them.
For UK SMEs, a portal is the difference between your team spending hours answering "where is my invoice?" emails and your customers finding that information themselves at 11pm on a Sunday. It is the difference between staff phoning the office to check their rota and seeing it on their phone. A portal turns your business into a 24/7 self-service operation - without hiring more people. And because it integrates with your existing systems, the data is always current, always accurate, and never double-keyed. The return on investment is usually immediate: most UK SMEs see a 40-60% reduction in routine support enquiries within the first month of launching a customer portal, and similar reductions in internal admin when staff portals go live. The portal pays for itself not through new revenue, but through time saved - time your team redirects to higher-value work that actually grows the business.
Different audiences, different needs. We build the right portal for each one.
Let customers serve themselves 24/7. They can view order history, download invoices, track shipments, submit support requests, update account details, and reorder products - without phoning or emailing your team. Reduces support calls by 40-60%. Improves customer satisfaction. Integrates with your CRM, accounting, and e-commerce systems.
Give your team a single place for everything internal - rotas, timesheets, holiday requests, company documents, internal announcements, and department-specific tools. Replaces the mess of shared drives, email attachments, and disconnected HR systems. Role-based access means each person sees what they need. Reduces admin overhead for HR and operations.
Give resellers, distributors, and channel partners secure access to pricing, marketing materials, deal registration, commission reports, and training resources. They get what they need to sell your products effectively. You get visibility into partner activity and pipeline. Reduces partner support burden and strengthens channel relationships.
Let business customers place orders, view stock levels, download product specifications, manage multiple delivery addresses, and access trade pricing - all self-service. Replaces phone and email ordering with a 24/7 platform. Integrates with your ERP and accounting systems for real-time stock and pricing. Increases order accuracy and reduces admin.
Not sure which type of portal you need? The free discovery call will clarify this in 30 minutes. Book yours now.
These features are standard in every portal we build - not expensive add-ons.
Encrypted authentication with password policies, session management, and optional two-factor authentication. Single sign-on (SSO) integration with Google, Microsoft, or your existing identity provider. Role-based access control ensures users only see what they should.
Upload, organise, and share documents securely. Version control, access permissions, and audit trails. Customers download their invoices and contracts. Staff access company policies and forms. Partners download marketing materials. Everything in one place, properly organised.
In-portal messaging between users and your team. Email and SMS notifications for important events - new documents, order updates, approval requests. Notification preferences are user-controlled. Reduces email clutter and keeps communications in context.
Your portal connects to your CRM, accounting, ERP, inventory, and other systems via custom APIs. Data flows in real time - no manual sync, no stale information. Your portal becomes the single interface for your entire business ecosystem.
Admin dashboard for managing users, roles, and permissions. Self-service registration and password reset. Bulk user import. Activity logging and audit trails. You have full control over who can access what - and you can see exactly what each user has done.
Portals work on desktops, tablets, and mobile phones. Your customers check their orders on their phone. Your staff check their rota on their tablet. Your partners download materials on their laptop. One portal, every device, no separate mobile app required - though we can build one if you need it.
A portal is not just a website with a login. It is a strategic tool that changes how your business operates.
When customers can find their own answers - order status, invoice downloads, account details - they stop calling and emailing your team. UK SMEs typically see a 40-60% reduction in routine support enquiries after launching a customer portal. Your team handles complex issues that actually need human judgement, not "can you resend my invoice?" for the hundredth time.
Your customers, staff, and partners can access information and complete tasks at any time - not just during business hours. Orders placed at 11pm. Invoices downloaded on a Sunday. Holiday requests submitted from a phone. Your business operates around the clock without hiring night shift staff or weekend cover.
When customers update their own details in the portal, your data stays current without manual admin. When staff enter data directly into the system instead of emailing it to someone else to re-key, errors disappear. Your database is always accurate because the people who know the data are the ones entering it.
A portal handles 10 customers or 10,000 customers with the same infrastructure. You do not need more support staff, more admin, or more phone lines as you grow. The portal absorbs the volume. Your team focuses on high-value work - sales, strategy, relationship building - while the portal handles the routine. That is how SMEs scale efficiently.
A proven 4-step process that ensures your portal serves its users.
We identify who will use the portal, what they need to do, and what systems they need to connect to. We map user processs and identify the features that will deliver the most value. No assumptions - we understand your users and their needs.
We design the portal - screens, navigation, user roles, security model, and integrations. You see wireframes and approve the design before any code is written. You know exactly what your users will experience.
We build the portal using AI-accelerated development. Weekly demos let you and a small group of users test throughout. Feedback is incorporated immediately. Nothing goes live until you sign off.
We deploy to production with user onboarding, data migration, and training. 30 days of post-launch support is included. You own the code, the database, and the portal - add unlimited users at no extra cost.
Fixed-price engagements. You know the total cost before we start. No day rates, no surprise billing.
All prices are fixed - you approve the scope before we start. See all our bespoke software development services or book a free discovery call.
Full source code, database, and documentation. No per-user licence fees, no vendor lock-in. Add unlimited users at no extra cost. Your team can maintain and extend the portal independently, or we can provide ongoing support from £350/month.
We design portals around the people who will use them - your customers, your staff, your partners. Intuitive interfaces mean minimal training. Responsive design means it works on any device. We build portals people actually want to use, not portals they are forced to use.
Your portal connects to your existing systems - CRM, accounting, ERP, inventory. Data flows in real time. No manual sync, no stale information. Your portal becomes the single interface for your entire business, not another disconnected tool.
Straight answers to the questions UK SMEs ask us about web portal development.
A custom portal with secure login, document sharing, and user management starts from £12,000. A professional portal with messaging, system integration, and role-based access typically costs £18,000 to £28,000. Full enterprise portal platforms with multi-tenant architecture, APIs, and automation range from £35,000 to £50,000+. All projects are fixed-price - you know the total cost before we start.
A website is public - anyone can visit and see the same content. A web portal is private - users log in to see content and tools that are specific to them. Portals are interactive: users can view their documents, submit forms, send messages, track orders, and manage their accounts. A website broadcasts information. A portal provides personalised, secure access to services and data. For UK SMEs, a portal is how you give customers, staff, or partners self-service access to your systems without emailing or phoning your team.
Yes. We can build a single portal with role-based access (customers see customer features, staff see staff features, partners see partner features) or separate portals for each audience. The right approach depends on your needs. A single portal with roles is usually more cost-effective and easier to maintain. Separate portals make sense when the audiences have very different needs or when you want distinct branding for each.
Yes. We integrate portals with your CRM, accounting software, ERP, inventory system, and other tools via custom APIs. Customers see their order history from your ERP, invoices from your accounting system, and support tickets from your helpdesk - all in one place. Staff see real-time data from every system without switching between applications. Your portal becomes the single interface for your entire business.
Yes, entirely. You own the source code, the database, and all intellectual property from day one. No per-user licence fees, no vendor lock-in. Your team can maintain and extend the portal independently, or we can provide ongoing support from £350/month. You are never trapped with a single supplier - the portal is yours, and you can add unlimited users at no extra cost.
Book a free 30-minute discovery call. We will identify who needs a portal, what they need it to do, and give you a fixed-price quote - with honest advice about whether a custom portal is the right solution or an off-the-shelf tool would do.